Shipping & Returns
At Maha Luxury, each piece is handmade in Dubai with precision and care, then shipped worldwide from our European warehouse.
Shipping
Processing Time
All orders are carefully prepared and processed within 1 business day after payment confirmation.
Custom or personalized pieces may require additional processing time.
Delivery Times
Estimated delivery times:
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Netherlands: 1–2 business days
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Europe: 2–5 business days
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Worldwide: 4–10 business days
Delivery times are estimates and may vary due to carrier delays or customs procedures.
Shipping Costs
Shipping costs are fixed based on your location and will be displayed at checkout.
Netherlands
Free shipping from €150
Standard delivery €6.95
Europe
Free shipping from €200
Standard delivery €12.95
Includes UK, Norway, Switzerland & more
International
Free shipping from €250
Standard delivery €20.95
Complimentary shipping is automatically applied once the minimum order value is reached.
Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Please note that tracking updates may be delayed during customs processing.
Customs & Duties
For international orders, customs duties and import taxes may apply. These charges are the responsibility of the customer.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us as soon as possible.
Returns
Ready-to-Ship Abayas
Returns are accepted under the following conditions:
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Request must be made within 7 days of receiving your order.
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Items must be unworn, unwashed and undamaged.
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All original labels must be included.
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Items must be returned in original condition.
Items showing signs of wear (including perfume, makeup, or marks) will not be accepted.
Premium Abayas
Our Premium Abayas are part of an exclusive collection and are carefully selected with exceptional attention to detail and craftsmanship.
Due to the exclusive nature of these items, we advise you to consider your purchase carefully.
Premium Abayas cannot be returned, exchanged, or canceled after an order has been placed, unless there is a defect or an incorrect item has been delivered.
By placing an order for a Premium Abaya, you agree to these terms and conditions.
Return Process
To request a return:
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Include your order number.
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Wait for approval and return instructions.
Returns sent without prior approval will not be accepted.
Return Costs & Refunds
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Return shipping costs are the responsibility of the customer.
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Return shipping costs may be deducted from the refund.
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Refunds are issued within 14 days after inspection.
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Original shipping costs are non-refundable.
Sale Items
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Sale items are final sale and cannot be refunded.
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Items purchased with a discount code are eligible for store credit only.
Need Assistance?
For any questions or support,